Route drivers play a crucial role for manufacturers and wholesalers, acting as the face of customer service for your business. They might visit 10-20 or more customers each day, handling various transactions like deliveries, route sales, new orders, returns, and payments.
Beyond these tasks, driver reps also take on other important activities. They might service loaner equipment, manage containers, keep track of customer stock levels, introduce new products, monitor sales trends, and roll out promotions.
With so much customer and product interaction, your field force is in a unique position to share and gather valuable information which can help improve efficiency, effectiveness and competitiveness.
That's where XMC comes in. XMC offers a range of tools that effectively give your eyes and ears on the street. Let's dive deeper:
Reports and Dashboards
XMC includes built-in reports and dashboards. You can choose from pre-designed options or customize your own. Reports can be published to the mobile app for field use, allowing drivers to run reports based on route, customer, item, asset, vehicle, and more. Office users with permission can access any report from the XMC Management Console, including sales history, aging reports, item trends, and more.
Documents
XMC lets you share documents with mobile users, accessible from route, customer, item, asset, and vehicle records on the app. This is handy for facility maps, store layouts, plan-o-grams, price sheets, product specs, safety materials, instruction manuals, and more.
Surveys
The XMC Survey application is fully customizable. Create surveys to capture information about competitors, customers, promotional compliance, equipment condition, vehicle inspection, and more. Surveys can include various question types, require photos, and be geo-coded to ensure they are completed at the intended location.
Tasks
If your drivers have additional activities beyond delivery or sales, XMC's Task capabilities help ensure they get done. Define task codes and priorities, then assign them to reps based on individual customer needs, including due dates.
Photos and Photo Tags
XMC allows for unlimited photo capture for proof of delivery. It also offers photo tags, enabling you to take and organize photos of the retail environment, including displays of your products or competitors'.
Transaction Memos
Transaction memos let you insert guided workflows into any transaction on the XMC mobile app. This is especially useful for training new drivers or introducing new processes to current drivers.
If you would like to learn more about the Intelligence Tools available with XMC, click here!
